Terms of Service

Website Terms of Use · Last updated / Effective date: 25 October 2026

1. Acceptance and eligibility

These Terms of Service (“Terms”) govern your use of the RetainMail website operated by Architecton LTD (“RetainMail”, “we”, “us”, or “our”). By accessing or using our website, you agree to these Terms. If you do not agree, please do not use the site.

You must be at least 18 years old and have the legal authority to enter into binding agreements to use our Services.

2. Scope — website use only

These Terms govern your use of our website only. They are not a contract for services.

Our paid engagements are governed by a separate Master Services Agreement (MSA) and Statement of Work (SOW), together with any applicable Data Processing Addendum. Where those documents apply to a client relationship, they prevail over these Terms for the subject matter they cover. Nothing on this website, and nothing in these Terms, creates a services relationship, amends any signed MSA or SOW, or replaces their terms.

3. Intellectual property

The website and its content — including text, copy, design, graphics, logos, brand elements, and the “RetainMail” name and marks — are owned by us or our licensors and are protected by intellectual property laws. You may view and use the site for your own legitimate, non-commercial evaluation of our services.

You may not copy, reproduce, republish, scrape, harvest, data-mine, resell, or otherwise exploit any part of the site or its content without our prior written permission. No licence to any of our intellectual property is granted except as expressly stated here.

4. Acceptable use

You agree to use the website lawfully and not to:

  • use it in any way that breaches applicable law or regulation;
  • attempt to gain unauthorised access to the site, its servers, or connected systems;
  • introduce malware, or interfere with the site’s operation or security;
  • use automated systems (bots, scrapers, crawlers) to access or extract content without permission;
  • misuse our contact or booking forms, including sending spam or false information; or
  • infringe our or any third party’s rights.

We may restrict or terminate your access if you breach these Terms.

5. Third-party links

Our website may contain links to third-party websites or tools (for example our booking provider, Calendly) for your convenience. We do not control those third parties, do not endorse them, and are not responsible for their content, practices, or privacy policies. Accessing them is at your own risk.

6. Results, earnings, and testimonials disclaimer

Any results, revenue figures, growth numbers, case studies, or testimonials shown on our website are illustrative and not typical. They reflect specific circumstances and are not a promise or guarantee that you will achieve the same or similar outcomes.

Retention marketing performance depends on many factors outside our control, including your product, pricing, list quality, offers, and market conditions. We do not guarantee any specific revenue, results, or outcomes. Any forward-looking statements are expressions of expectation, not commitments. You are responsible for your own business decisions.

7. No professional advice

Informational content on our website — including any blog, guides, or resources — is provided for general information only. It is not professional, legal, financial, or tax advice, and should not be relied on as such. You should obtain advice from a suitably qualified professional before acting on anything you read here.

8. Email and SMS program terms

If you contact us or book a call and consent to receive marketing communications, our email and SMS program is governed by the consent and opt-out terms set out in our Privacy Policy, which is incorporated here by reference. In short: marketing is sent on the basis of your explicit consent; message frequency varies and message and data rates may apply for SMS; you can unsubscribe from email via the link in any message, and stop SMS by replying STOP (or HELP for help).

9. Disclaimer of warranties

The website is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and that the site will be uninterrupted, timely, secure, or error-free. You use the site at your own risk.

10. Limitation of liability

To the fullest extent permitted by applicable law, we will not be liable for any indirect, incidental, consequential, special, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of (or inability to use) the website.

To the extent we are found liable, our total aggregate liability arising out of or relating to the website and these Terms will not exceed the greater of the amounts you have paid us (which is nil for use of the website) or EUR 100 (one hundred euro).

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud.

11. Indemnification

You agree to indemnify and hold harmless RetainMail and its owners, officers, and personnel from and against any claims, liabilities, damages, losses, and reasonable expenses (including legal fees) arising out of your misuse of the website, your breach of these Terms, or your violation of any law or third-party right.

12. Governing law, jurisdiction, and dispute resolution

These Terms and any dispute arising out of or in connection with them are governed by the laws of Bulgaria, without regard to conflict-of-law principles. The courts of Bulgaria have exclusive jurisdiction, except where mandatory consumer protection law gives you the right to bring proceedings in your place of residence. We encourage you to contact us first so we can try to resolve any issue informally.

13. General

  • Severability. If any provision of these Terms is found invalid or unenforceable, the remaining provisions stay in full force.
  • Entire agreement. These Terms, together with our Privacy Policy, are the entire agreement between you and us regarding your use of the website. (For clients, the MSA and SOW govern the services, as noted in Section 2.)
  • Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
  • Assignment. You may not assign your rights under these Terms without our consent. We may assign ours in connection with a merger, acquisition, or sale of assets.
  • Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control.

14. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date and version above. Where changes are material, we will take reasonable steps to notify you, for example by posting a notice on the site. Your continued use of the website after changes take effect means you accept the revised Terms.

15. Contact

Questions about these Terms: